Case Management with icaseone
Case management is the key process to engaging with absent employees and establishing the pathways that can help them return to work.
When an absence is recorded on icaseone it is immediatelyidentified for case manager allocation. Generally it is an OH professional that assigns the case managers. An email notification is automatically generated to the assigned case manager with details of the employee and any relevant comments. The caseload of each nominated case manager is immediately visible along with the status of each case.
Case managers maintain contact with the employee throughout the period of absence using icaseone to record & monitor progress.
icaseone has been designed to incorporate your company procedures and uses email prompts customised to your specific needs to notify managers that action is required.
icaseone has the ability to identify causes of absence such as work related illness or specific disease groups where early intervention would be beneficial to the recovery of the employee and may result in a earlier return to work.
icaseone provides a seamless, cost-effective process of managing absence from day 1 enabling management of absence across any size of organisation.
How icaseone works
1. Employee notifies absence
2. Absence recorded on icaseone opening case
3. Case assigned to case manager
4. Immediate reports available to monitor real-time absence
5. Triggers built into system notify managers of actions required at each
trigger stage (using client’s established procedure)
6. Case closed when absence ends and back to work processes complete
7. Rehabilitation management used when employee needs assistance in
returning to work
8. Global absence levels, patterns analysis, trends and savings reports
reported monthly to managers